In social media, beside posting interesting and relevant content for followers, brands should have good customer service tools. A good customer service in social media could empower you […]
Mobile devices impact the dining journey Restaurants in order to stay relevant have implementing technology and giving more control, choice and convenience to customers, transforming the […]
A lot has changed in the business world since 2007, but perhaps what’s changed the most is how rapidly customer service expectations have risen. As customers […]
How your customers interact with and experience your brand should not be ignored. Companies that promote the customer experience report higher customer referral rates and customer […]